Maintenance & Support
Keep your CCTV system recording when it matters
A blurry camera, a full HDD or an app that won't connect usually goes unnoticed until something happens. Regular maintenance helps prevent that.
Our services
System health check
Check recording, storage, date and time and the status of every camera.
Cleaning and realignment
Clean lenses and realign cameras that have shifted.
HDD replacement
Replace a failed HDD or upgrade capacity for longer recording.
Troubleshooting
Cameras with no picture, cable faults or power problems.
Hik-Connect reconfiguration
New phone, new router or sharing access with family members.
Upgrades and extra cameras
Add cameras or upgrade to a higher resolution.
Y5 Security customers
If your system was installed by Y5 Security, open a support ticket through the customer portal. Issues covered by the workmanship warranty are handled free of charge according to the Warranty Policy.
Open a support ticketSystem installed by someone else?
We can inspect existing Hikvision systems. Contact us with details of your system for a quotation.
Contact Us