Warranty Policy

Workmanship warranty

Y5 Security provides an installation workmanship warranty for the period stated in your quotation, starting from the date you confirm the installation through the customer portal.

The workmanship warranty covers:

• Loose or faulty connectors or wiring caused by the installation
• Cameras or brackets that shift because of an insecure installation
• System configuration that does not work as handed over

Equipment warranty

Equipment is covered by the manufacturer's warranty according to the model and the manufacturer's terms. Y5 Security will help manage manufacturer warranty claims for equipment we supplied.

Exclusions

The warranty does not cover:

• Damage caused by lightning, power surges, floods, fire or natural disasters
• Physical damage, vandalism or misuse
• Modifications or repairs by others
• Problems with the internet connection, router or internet service provider
• Equipment not supplied by Y5 Security

How to make a claim

1. Log in to the customer portal and open a support ticket with the Warranty Claim category.
2. Describe the problem and include photos if possible.
3. Our team will review it and contact you to arrange an inspection or callback.

Response times

We aim to provide an initial response within the time shown in the customer portal. Repair times depend on the type of problem and the availability of parts.