Installation Process
How we install your CCTV
Every project follows the same workflow so quality and accountability are always clear.
- 1
Instant quotation
Answer questions about your premises and needs. You receive a quotation with a reference number, included scope and exclusions.
You can download the PDF, email it or book right away.
- 2
Booking
Choose your preferred date and time slot. This is a request and is confirmed once an installer schedule is matched.
You receive a booking confirmation email.
- 3
Deposit
Pay the deposit online or by bank transfer. The deposit is confirmed only after the payment is verified by the system or checked by Y5.
A receipt is issued after verification.
- 4
Installer assignment
Y5 reviews the final scope and offers the Work Order to approved installation partners in your area.
You are notified once the installation schedule is confirmed.
- 5
Installation day
The installer arrives as scheduled, installs to Y5 specifications and records photos before, during and after the work.
Please make sure someone is at the premises.
- 6
Quality check
The installer completes a technical checklist. Y5 reviews the report and photos before handover.
If there is an issue, rework is arranged before handover.
- 7
Acceptance and warranty
You confirm the completed work in the portal. Your warranty is activated and the installation record is kept in your portal.
After-sales support is provided by Y5 Security.
Our quality checklist
Every installation is checked against the following items before handover.
- Camera positioning verified with the customer
- Camera mounting secured
- Cabling properly routed
- Conduit and exposed cables finished neatly
- Waterproofing completed where required
- Camera power checked
- DVR/NVR operational
- Correct recording resolution
- Correct system date and time
- Storage/HDD working and recording
- Daytime live viewing tested
- Night-time viewing tested
- Playback recording tested
- Hik-Connect mobile viewing tested
- Network connectivity verified
- Customer access configured
- Customer training completed
- Installation photos uploaded
- Equipment serial numbers recorded
- Customer informed about the acceptance step
About payments
A deposit only counts as paid once it is confirmed by the payment gateway or manually checked by Y5. Uploading a receipt or reaching a 'success' page on its own does not confirm payment.