Privacy Notice

This notice explains how Y5 Security ("we") collects, uses, discloses and protects your personal data in line with the Personal Data Protection Act 2010 (PDPA).

Data we collect

• Name, phone number and email address
• Installation address and information about your premises
• CCTV requirements, and photos or floor plans you upload
• Records of quotations, bookings, payments, installations and support
• Technical information such as IP address and browser type for security purposes

How we use it

• To prepare quotations and manage your booking
• To verify payments and issue receipts
• To arrange installation, quality control, warranty and support
• To contact you about the services you requested
• To send marketing information, only if you have given consent

Disclosure to others

We only share the information needed with the following parties:

• The installation partner assigned to your project (name, phone number and installation address once the job has been awarded to them)
• Payment gateway providers to process payments
• Email and hosting providers that support our systems
• Authorities when required by law

Job offers sent to installation partners before a job is awarded contain only the general location, not your full address or contact details.

Storage and security

Your data is stored in systems protected by access controls, encryption and audit logs. We keep data for as long as needed for the purposes above and to meet legal, accounting and warranty requirements. Enquiries that do not become bookings are deleted or anonymised after a set period.

Your CCTV recordings

CCTV recordings are stored on the recorder at your premises. Y5 Security and installation partners do not access your recordings except with your permission during technical support.

Your rights

You may request access to your personal data, correct inaccurate data, withdraw marketing consent or ask about how your data is processed by contacting us through the Contact Us page.

Cookies and analytics

We use cookies that are necessary for the website to work. Analytics are only used if you allow them.

Changes to this notice

We may update this notice from time to time. The latest version is always shown on this page.